Return Policy
At Kiera's Closet we prioritize customers satisfaction. If you are not completely satisfied with your purchase, you may return the product(s) under the conditions outlined below.
- Return Period: You may return the product(s) within 7 days from the date of the product delivered.
- Eligibility for Returns: To be eligible for a return, the product(s) must be unused and in the same condition that you received it. It should be in the original packaging.
- Opening Video: Opening Video is mandatory to go ahead with the return process.
- Process for Return:
1. Request a Return: Contact our customer service team at kierasclosetofficial@gmail.com to initiate the return process.
2. Ship the Product(s): Once your return is approved, the product(s) will be picked up with the original packaging. The product(s) needs to be shipped out to us within 3 days of approval.
3. Inspection and Approval: Upon receipt, we will inspect the item and notify you of the approval or rejection of your refund.
- Refund: If your return is approved, we will process a refund to your original method of payment within 5-7 business days.
- Exchanges: We only replace item if they are defective or damaged.
- Contact us: If you have any questions on how to return your product(s) to us, please contact us during the working hours Monday to Friday between 9am to 7pm on +91 7219192948.